Refund and Cancellation Policy

This Refund and Cancellation Policy explains how VYNETRA TECHNOLOGY handles cancellations, refunds and service changes for IT services, products, installations, repairs, quotations, shop orders and digital resume builder purchases.

Cancellations Before Work Starts

You may request cancellation before procurement, diagnosis, installation, repair, development or digital delivery begins. Approved refunds may be processed after deducting payment gateway charges, administrative costs or any work already completed.

Hardware and Product Orders

Products ordered specifically for a customer, custom system parts, opened hardware, installed CCTV equipment, activated software licenses and used accessories may not be eligible for cancellation or refund unless defective as per applicable warranty terms.

Repair and Diagnostic Services

Diagnostic charges, inspection fees, pickup charges and onsite visit charges are generally non-refundable once the work has started or the technician has visited. Repair refunds depend on the approved service scope and warranty terms provided at the time of service.

Website, Software and App Development

Development projects may be cancelled according to the agreed milestone or proposal terms. Payments for completed milestones, planning, design, coding, hosting setup, third-party purchases or deployed work are not refundable.

CCTV, Networking and Installation

Installation orders may be cancelled before site work or material procurement begins. Once cabling, mounting, configuration or material purchase starts, cancellation charges may apply based on completed work and used material.

Resume Builder and Digital Downloads

Paid resume templates, PDF downloads, Word downloads and other digital deliverables are non-refundable once download access is unlocked or the file is generated, except in case of duplicate payment or a verified technical issue that prevents access.

Duplicate or Failed Payments

If you are charged twice or a payment succeeds but the order is not created, contact us with payment proof. Valid duplicate or failed transaction refunds will be processed after verification with the payment provider.

Refund Timeline

Approved refunds are normally initiated within 7 to 10 business days. The actual credit timeline depends on the bank, card issuer, UPI provider or payment gateway.

How to Request Cancellation or Refund

Send your request with name, phone number, email, order or quote reference, payment proof and reason for cancellation/refund.

Contact

For refund or cancellation requests, contact VYNETRA TECHNOLOGY at support@vynetratechnology.com or 8879855562. Address: Vynetra Technology.